Refund Policy

Off-Leashed Refund & Cancellation Policy

Effective Date: November 2025

At Off-Leashed, we strive to provide reliable, high-quality dog walking and pet care services. This Refund & Cancellation Policy applies to all pricing plans, including Pay-as-You-Go, Package Plans, and Memberships.

1. Pay-as-You-Go Services

• Clients may cancel a scheduled service up to 24 hours in advance without a fee.

• Cancellations made less than 24 hours before the scheduled service or no-shows will be charged the full service fee.

• Refunds for completed services are not available, except in cases where Off-Leashed cancels the service.

2. Package Plans

• Package purchases are non-refundable.

• Packages must be used within 90 days of purchase.

• No-shows or short-notice cancellations still count as a “used” adventure.

• Packages are non-transferable unless explicitly approved by Off-Leashed.

3. Membership Plans ($75/month)

• Initial 3-Month Term:

  • Membership is billed monthly for the first 3 months.

  • If a member cancels during the initial term, any services already used will be billed at the standard, non-member rate.

  • The member will then be reimbursed for the difference between the membership fee and the standard service cost.

• After Initial 3-Month Term:

  • Members may cancel at any time with 7 days’ written notice prior to the next billing cycle.

  • Refunds are not provided for partial months after cancellation notice.

4. Modifications Due to Weather, Safety, or Dog Behavior

• Outdoor services may be modified, shortened, or canceled due to extreme weather, unsafe conditions, or dog behavior concerns.

• Clients will be notified as soon as possible.

• Refunds are not provided for modified services if reasonable care and alternative arrangements are offered and declined by client.

5. Requesting Refunds or Cancellations

• All cancellations, membership cancellations, or refund requests must be submitted in writing via email or phone text

• Refunds will be issued only when expressly allowed under this policy and will be processed using the same payment method as the original purchase, unless otherwise agreed.

• Requests will be reviewed promptly, with resolutions communicated within 7 business days.

6. Key Notes

• All pricing plans and services are subject to this Refund & Cancellation Policy.

• Clients are responsible for scheduling, cancellations, and adherence to plan rules.

• Off-Leashed reserves the right to modify this policy with prior notice to clients.

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