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Privacy Policy

Off-Leashed Privacy Notice

Last Updated: November 202

At Off-Leashed, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, and safeguard data when you use our website, services, or make bookings via Wix.

1. Information We Collect

We collect information to provide pet care services, process payments, and communicate with clients. This may include:

Personal Information:

  • Name, email, phone number

  • Address and service locations

  • Emergency contacts

  • Pet information (breed, age, medical conditions)

Payment Information:

  • Credit/debit card information (processed securely via Wix Payments, Stripe, or PayPal)

  • Transaction details

Website & Usage Data:

  • IP address, browser type, device information

  • Pages visited and actions on the website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Schedule, manage, and provide pet care services

  • Process payments and invoices securely

  • Communicate with you about services, updates, and promotions

  • Improve our website and services

  • Comply with legal obligations and protect our rights

3. Wix as Our Data Processor

We use Wix.com to capture client information, manage bookings, and process payments. Wix securely stores and handles personal and payment data on our behalf.

  • Wix follows industry-standard security protocols, including SSL encryption and PCI DSS compliance for payments.

  • Wix may process information only as instructed by Off-Leashed.

  • We do not sell your information to third parties; any sharing with Wix or payment processors is solely for service delivery.

4. Data Sharing

We do not sell or rent your personal information. We may share data:

  • With Wix or other service providers for payments, analytics, or communication

  • As required by law or to protect the safety of pets, clients, or staff

  • In connection with legal claims, disputes, or enforcement of our policies

5. Cookies and Tracking

The website uses cookies and similar technologies to improve user experience and monitor website performance. You can manage cookies through your browser settings.

Cookies may be used to:

  • Remember your preferences

  • Track website usage for analytics

  • Provide relevant marketing content

6. Security of Your Information

We implement reasonable safeguards to protect personal information from unauthorized access, disclosure, or alteration.

While Wix provides secure storage and transmission, no system is completely risk-free. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access, correct, or update your personal information

  • Request deletion of personal information (subject to service obligations and legal requirements)

  • Opt-out of marketing communications

To exercise your rights, contact us using the information below. Wix may also provide tools to export or delete your data.

8. Retention of Data

We retain personal information only as long as necessary to provide services, comply with legal requirements, or for legitimate business purposes.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

10. Updates to This Privacy Notice

We may update this Privacy Notice from time to time. Updated versions will be posted on this page with the “Last Updated” date. Continued use of the website or services constitutes acceptance of the updated Privacy Notice.

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